Online Banking Frequently Asked Questions
What do I need to get started?
What is the charge for Internet Banking and BillPay services?
How secure is Internet Banking through RNB Online?
When can I access my accounts through RNB Online?
Is there a cut-off time when transactions will be posted to the next business day?
I am having trouble accessing RNB Online.
When I conduct a transaction in Internet Banking, when is my account updated?
Are all transaction updated in "real-time"?
How far back can I view my transaction history?
What are the limitations on fund transfers?
Can I download my history into personal financial management software?
What can I do to protect my accounts and personal information while on RNB Online?
What should I do if I think my password is lost or in the hands of an unauthorized
user?
What is my liability limit related to my RNB Online accounts?
Who do I contact if I believe there is an error in my RNB Online account?
If I do not have access to my computer, how else may I check on my accounts?
What will happen to transfers and BillPays if I do not have sufficient funds in my
account?
How far ahead should I schedule a bill to be paid?
What information do I need to complete a BillPay request?
Can I set up a BillPay to reoccur each month?
How do holds affect the availability of funds in my account?
Will I still receive a monthly statement in the mail?
What do I need to get started?
You can learn more about what you need to get started on our Get Started page.
How do I sign up?
You can learn more about what you need to sign-up on our Get Started page. Or you download an application now.
What is the charge for Internet Banking and BillPay services?
Internet Banking and Billpay are FREE to consumer and business accounts. You will automatically have access to Internet Banking and BillPay with your RNB Online password.
How secure is Internet Banking through RNB Online?
We are as interested in security as you are! When you log on to RNB Online, you enter a "secure server". There are several levels of security within our security framework. User Level deals with cryptography and Secure Sockets Layer (SSL) protocol, and is the first line of defense used by all customers accessing our Banking Server from the public Internet. Server Level focuses on firewalls, filtering routers, and our trusted operating system. Host Level deals specifically with our Internet banking and bill payment services, and the processing of secure financial transactions. For more detailed information please see our Security Statement.
When can I access my accounts through RNB Online?
You can access Online Banking Services through Rosemount National Bank¹s Internet Banking seven days a week, 24 hours a day. However, at certain times, some or all of the service may not be available due to system or Internet maintenance. If we need to change the scope of RNB Online Banking Services, we will attempt to provide prior notices of such interruptions and changes, but cannot guarantee that such notice will be provided.
Is there a cut-off time when transactions will be posted to the next business day?
A transfer between deposit accounts initiated through Online Banking before 6:00 p.m. Central Time on a business day will be posted to your accounts on the same day. We cannot ensure that a transfer between deposit accounts after 6:00 p.m. Central Time on a business day will be posted to your account on the same day. Transfers initiated on a Saturday, Sunday, or a federal holiday, will be posted on the next business day. Credits to loan accounts initiated through RNB Online Banking may take up to two business days to post.
I am having trouble accessing RNB Online.
If you are having trouble accessing any websites, please contact your ISP (Internet Service Provider). If you can access other websites but not Rosemount National Bank, we may be experiencing a temporary delay in service. Please try again in a few hours.
When I conduct a transaction in Internet Banking, when is my account updated?
Transactions completed with RNB Online Internet Banking will be updated immediately.
Are all transaction updated in "real-time"?
Although you can access account information and conduct transactions anytime, not all transactions are posted in "real-time." For example, checks that you write that are processed by the Federal Reserve and our correspondent banks will not be updated until after midnight of each business day in which they clear. Transactions through the use of ATM or Debits Cards, RNB teller windows, ACH and Tele-Bank will be updated immediately and can be reviewed through RNB Online as they occur.
How far back can I view my transaction history?
We only display transaction activity for deposit accounts covering the current and previous statement cycles.
What are the limitations on fund transfers?
You may:
- Transfer funds from checking to checking
- Transfer funds from checking to savings
- Transfer funds from savings to savings
- Transfer funds from savings to checking
- Make payments from checking to loan accounts or overdraft protection
- Make payments from savings to loan accounts or overdraft protection
Loan Advances
You may make advances from your available overdraft protection or home equity line of credit balance to your checking or savings account.
You may make arrangements for one time, on demand transfers or loan payments or make scheduled transfers to occur in the future or on a reoccurring basis.
Transfers and payments made after 6:00 p.m. will be not be credited until the next business day.
You will be provided a confirmation number with each transfer. Please write down this number when you receive it. It helps us resolve any questions you may have concerning your transactions.
Your ability to make transfers from your savings accounts and money market account is restricted by Federal Reserve Board Regulation D. For each savings account, you are prohibited from making more than six pre-authorized transfers per month. Pre-authorized transfers include transfers made through RNB Online Services. No more than three of these six may be made be payable to third parties, such as checks, bill payments, ACH transfers or debit card entries. The following transfers do not count towards the limit:
- transfers from your savings account or money market account to repay any amounts owned to Rosemount National Bank for loans;
- transfers made by mail, messenger, ATM or in person.
Once a savings account or money market account has violated the Regulation D limits, Rosemount National Bank will notify you and may convert the account to a transaction type account.
Can I download my history into personal financial management software?
You can export transactions from your checking or savings account into Quicken, Microsoft Money or an Excel spreadsheet.
What can I do to protect my accounts and personal information while on RNB Online?
Memorize your password and keep it confidential
-
Change your password regularly. You may change it at anytime.
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Remember to close the program when stepping away from your computer. RNB Online has an automatic log-off feature in case your forget.
What should I do if I think my password is lost or in the hands of an unauthorized user?
If you suspect your password is lost or in the hands of an unauthorized user, report it at once to RNB Bookkeeping at (651) 423-8700. Also see liability for unauthorized use.
What is my liability limit related to my RNB Online accounts?
Tell us AT ONCE if you believe your PIN or Password has been lost or stolen. Prompt notification is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of Overdraft Protection).
If you tell us within two business days, you can lose no more than $50. If you do NOT tell us within 2 business days after you learn of the loss or theft of your PIN or Password, and we can prove we could have stopped someone from using your PIN or Password without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had told us in time.
Who do I contact if I believe there is an error in my RNB Online account?
In case of errors or questions about your electronic transfers or if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt, call or write us at the telephone number or address listed below as soon as possible. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. When contacting us, please provide the following information:
- Your name and account number (if any)
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- The dollar amount of the suspected error.
- For a bill payment, tell us the checking account number used to pay the bill, payee name, date the payment was sent, payment amount, reference number, and payee account number for the payment in question.
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days following the date you notified us. We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a point of sale transaction or a foreign-initiated transfer) after hearing from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point of sale transaction or foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a point of sale transaction or a foreign-initiated transfer) for the amount you think is in error, so that you will have the use of your money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.
Rosemount National Bank
P.O. Box 439
Rosemount, MN 55068
Business Days: Monday through Friday
(excluding Federal Holidays)
Phone: (651) 423-5000 or (651) 423-8700
If I do not have access to my computer, how else may I check on my accounts?
Our Tele-Bank system gives you many of the same features and capabilities as RNB Online. Just dial 1-888-999-0233 toll free.
What will happen to transfers and BillPays if I do not have sufficient funds in my account?
If the payment account has insufficient funds to cover payment of the bill, you will be sent a notice and your requested bill payment will automatically be re-presented the next day. We will cease the transaction after two attempts. You will need to make other arrangements at that time for the bill to be paid. You may also be assessed a $29 charge per payment request with a maximum charge of $145, similar to an NSF check. Rosemount National Bank does not accept responsibility for any bill payments that incur late fees as a result of the your account having insufficient funds to make the BillPay as instructed.
We will not act on any transfer instruction from you if sufficient funds are not available in the account that you designated.
How far ahead should I schedule a bill to be paid?
You may schedule payments to be deducted from your account on the day that you enter the payment information, on a future date, or on the same date each, month, subject to the restriction in this agreement. Although you can enter payment information through BillPay 24 hours a day, 7 days a week, payments can be deducted from you account only on business days. The day on which you direct Rosemount National Bank to initiate the bill payment process is the transaction date. The date you enter as your payment date is the date on which the payment will be deducted from your account, unless the date you enter as your payment date is not a business day, in which case the payment will be deducted from your account on the next business day.
After funds are withdrawn from you account, we may remit your payments by mailing your payee a check drawn on an account we maintain for this purpose; by electronic funds transfer; or by other means. In order to provide sufficient time for payment to be received by your payees the payment date for each payment must be at least 5 business days prior to the date your payment is due. Rosemount National Bank will not be responsible for any loss you may incur as a consequence of late payment if your actual Payment Date is not at least five (5) business days prior to the Due Date for your payment. It is helpful if you allow additional time for a payment to be completed the first time you send a payment to a Payee through BillPay or if you believe the mailing process may take longer. This allows the Payee to adjust to the new form of payment.
What information do I need to complete a BillPay request?
To access RNB Online Services and electronically schedule a payment you will be required to enter your (a) password, (b) the payee's name, address & telephone number (c) the amount of your payment, and (c) the date on which you would like your payment to be deducted from your account.
Can I set up a BillPay to reoccur each month?
You may schedule payments to particular Payees to be automatically initiated in a fixed amount on a weekly, bi-weekly, monthly, quarterly, semi-annual or annual basis. The date on which a transaction is scheduled to be initiated is referred to below as the "Recurring Payment Date". If the Recurring Payment Date falls on a day other than a business day, your payment will not be initiated (i.e. deducted from you account) until the next business day. Thus, your actual Payment Date for any month may not be the Recurring Payment Date. For example, if you schedule a Recurring Payment to be initiated on the 5th of each month and August 5th is a Saturday, your payment for August would not be initiated until August 7, which would be your actual Payment Date for August. Because differences in the days of the week can reduce the number of business days between your scheduled Recurring Payment Date and your payment Due Date, we recommend that you schedule the Recurring Payment Date 7-10 calendar days prior to your Payment Date. Please note that the Payment Guarantee described below does not apply to a Recurring Payment if, for that specific payment, the Payment Date does not fall at least 5 business days prior to the Due Date.
How do holds affect the availability of funds in my account?
If a hold has been placed on deposits made to an account from which you wish to transfers funds, you cannot transfer the portion of the funds held until the hold expires.
Will I still receive a monthly statement in the mail?
You will receive a monthly account statement from us for your checking and money market deposit accounts. You will receive a monthly account statement from us for your savings accounts that have been linked to your checking account or if there are electronic funds transfers from the savings account in a particular month. In any case, you will receive a savings statement at least quarterly. These printed statements will detail your Internet Banking and BillPay activities.
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